Frequently Asked Questions

LISTENER KIDS APP. The Listener Kids App is available for Apple and Android devises.

Subscribe and start your FREE 7-day trial
Apple App Store (iOS) - https://apps.apple.com/us/app/listener-kids/id1631373640
Google Play Store (Android) -https://play.google.com/store/apps/details?id=com.listenerkids

Every video we have AD-FREE and at your fingertips
Early Releases - New videos will be added to the App before any other platform
Bonus Content - Find additional content not available on the DVDs and CDs
Continuous Play - The next video auto-plays after the current video ends

How do I cancel my App subscription?

iPhone or iPad:
Open the Settings app.
Tap your name.
Tap Subscriptions.
Select the Listener Kids subscription.
Tap Cancel Subscription. (You may need to scroll down to find the Cancel Subscription button)
If there is no "Cancel Subscription" button or you see an expiration message in red text, the subscription is already canceled.

Android device:
On your Android device, go to your subscriptions in Google Play.
Select the the Listener Kids subscription.
Tap Cancel subscription.
Follow the instructions.

Can I use the App on multiple devices?

Yes. Find links below for instructions on how to enable family sharing:

iPhone or iPad:
https://support.apple.com/en-us/HT201088

Android device:
https://support.google.com/googleplay/answer/7007852?hl=en

SHIPPING. All orders usually ship within 1 business day.

The estimated delivery date for US orders is based on the Shipping Method you select in the checkout process.
Ex. USPS Media Mail, First Class Package, Priority Mail, or Priority Mail Express

International delivery dates vary based on location. You will receive a tracking number when your order ships.

MONEY BACK GUARANTEE. Your kids will love it or your money back. No questions asked.

RETURNS. Satisfaction Guaranteed.

Full refunds within 30 days on all products.
Note: All apparel must be in new condition - unworn and unwashed.

To start a return, please email info@listenerkids.com

Shipping
To return your product, mail to:
Listener Kids Return
188 Front Street, Suite 116-41
Franklin, TN 37064

DIGITAL DOWNLOADS
How do I receive my downloads? After purchase, the download links will be available on the order confirmation page and via email.

Videos files are MP4 and Audio files are MP3.

Where do downloads go?

If you are using an Apple mobile device:

To download to a computer - Drop the files into iTunes, and sync the device to iTunes
To download directly to a mobile device (iPhone or iPad) - The files automatically go to an app called "files"

If you are using an Android mobile device:

Open the Android app drawer (by swiping up from the bottom of the screen or tapping its icon on the home screen)
Tap My Files (or File Manager)
Inside the My Files app, tap Downloads

If you are using a Kindle Fire:

At Kindle Fire's home screen, launch the “Docs” app
At the top bar, there are three tabs: Send-to-Kindle, Cloud Drive, Local Storage. Choose “Local Storage”
Browse the folders list, find “Download” folder, here saves the files downloaded by Kindle Fire's built-in browser

If you are using a Mac or PC:

Downloads are saved to the Downloads folder

GIVE
How can we help Listener Kids make more content?
Thank you for supporting Listener Kids. We are a small company devoted to creating Christ-centered entertainment that is every bit as good, if not better, than secular kids’ content.
Give here: https://www.listenerkids.com/products/support
*We are not a charity, 501c3 or non-profit. There is nothing in exchange for this contribution other than off-setting costs to produce new, quality content.

CHURCH LICENSE
We are aware that churches want to use purchased videos/music in various settings, public as well as online. We offer a Church License upgrade on select Digital Downloads giving churches more freedom in how they share purchased videos/music with their congregation.

How to purchase videos/music with a Church License:

Shop Digital Downloads: https://www.listenerkids.com/collections/digital-downloads

Select "CHURCH USE WITH LICENSE" to purchase any Digital Download with a Church License.

The Church License will be provided as a pdf in the download link (download links will be available on the order confirmation page and via email).

License permits you to: